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The ABC of Quality

We are all taking part in the exchange of products and services whether as workers in firms, service suppliers or consumers. We as consumers have expectations according to all products and services that we consume. We expect a certain design, price, delivery, fitness for use and many other characteristics.

Mechanical Testing at UNBS Laboratory

Quality is the universal concept which describes if the goods and services offered by the supplier meet our expectations concerning the characteristics of the product or service.

The quality of the products and services sold on the market are assured via

- standards,
- technical regulations,
- testing and certification,
- metrology and accreditation.

See also
Burundi Bureau of Standards
Kenya Bureau of Standards-KEBS
Rwanda Bureau of Standards-RBS
Tanzania Bureau of Standards-TBS
Uganda National Bureau of Standard-UNBS