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Certification of Quality

Ensuring consistent and appropriate quality of products for the local and export market is essential. This is because the customer purchasing the product has the choice of a similar product from other producers. It is increasingly the case, especially in the developed world, that importers are demanding that suppliers meet their quality standards in addition to any technical regulations. Hence certification is becoming essential.

Quality can be assured in a small company by the owner of the company or by the person in charge of production. However, as companies grow, and especially after they enter the export market, they find that they have to introduce formal quality assurance systems. Independent third party endorsement of both the company's quality assurance systems (i.e. system certification) and the product (i.e. product certification) is increasingly becoming the norm. Product certification is a very expensive undertaking and recognition of the specific product certification marks in the market place is a crucial factor.

There are a number of internationally recognised quality management systems such as ISO 9000 (quality), ISO 14000 (environment) and HACCP or ISO 22000 (foods and beverages). These are often augmented by industry specific systems such as BRC and EUREPGAP (foods and beverages), ISO/TS 16949 (automotive) and others. The introduction of these quality management systems into a company takes time, and often requires external expertise to tailor the quality management systems to the company's own operating systems, and to train the company's staff.
see also
Check also from the consumers protection chapter;
Economic Development

East African Business Council